Training
Business and Technical Training
-
Cisco Anyconnection-client-2-3-0254 (Download) Cisco Anyconnect file
-
Unified Communications Manager VMware Installation Lab
This lab will cover how to install Cisco Unified Communications Manager Business Edition version 7.0(2) into a VMware Virtual Machine.
-
ASA Phone Proxy Lab
Step-by-Step directions on how to configure ASA Phone Proxy
-
TAPS Lab 7 (Download)
TAPS 7.0 Lab
-
Cisco Unified TAPS Module
The Tool for Auto-Registered Phones Support (TAPS) enables phone users to call the TAPS directory number and download the preconfigured phone settings for the user's directory number. TAPS works in conjunction with Cisco Unified Communications Manager Administration and Unified Contact Center Express.
This guide is in PDF format and is 37 pages long. The lab is based on Unified Communications Manager 7.0(1) and Unified Contact Center Express 7.0.
-
Initial Lab Configuration - Module 1 Activity Objective
In this activity you will setup your Pod’s network and setup and verify that everything is working.
Task: Review the diagram and lab layout.
Phone Inventory:- (2) Unregistered IP phones
- (1) IP Phone connected to Backbone CUCM (PSTN)
Activity ObjectiveIn this activity you will setup your Pod’s network and setup and verify that everything is working.
Task: Review the diagram and lab layout.
Phone Inventory:- (2) Unregistered IP phones
- (1) IP Phone connected to Backbone CUCM (PSTN)
-
UCM Administration - Module 2
In this activity you log into the different administration GUIs and the CLI to become more familiar with how the Communications Manager Administration interfaces are configured.
High Level Task- SSH to Cisco Unified Communications Manager
- Verify the network IP Address and connectivity to the default gateway
- Log into the Operating Systems GUI and verify what installed versions are on the server
- Ping the Voice Gateway
- Log into the CUCM Administration Page
-
Initial Configuration - Module 3 Activity Objective
You are the network administrator for BigCo Inc. You have been asked to do the basic configuration for the newly installed Cisco Unified Communications solutions.
High Level Task- Activate the Services on the Publisher
- Change hostname and replace with IP address
- Configure Auto Registration for the IP phones
- Configure a NTP Server
- Configure the correct time-zone for the server
- Configure DHCP Server
- Configure Enterprise Parameters to not rely on DNS
- Review the licenses currently installed
-
Disaster Recovery System - Module 4 Activity Objective
You will learn how to add users into the Communication Manager local database and associate the users with phones. You will then use the directory on the IP phone to search for users.
-
User Management - Module 5
Activity Objective
You will learn how to add users into the Communication Manager local database and associate the users with phones. You will then use the directory on the IP phone to search for users.
- Create two new End Users accounts
- Associate each user to an IP phone
- Assign each user to the correct User Group to enable access to the https://10.0.X0.11/ccmuser/ page.
- Verify that the user name and extension is searchable from the “Directories” button on the IP phones.
- Log into “CCMUser” page as each user
-
LDAP Synchronization - Module 6
Activity Objective
You will learn how to integrate Unified Communications Manager with LDAP.
Active Directory Information
Domain: pod0X.voip-tutor.com
Account: adquery
Password: cisco123
AD Server Address: 10.0.X0.12
LDAP Search Base: dc=pod0X,dc=voip-tutor,dc=com
High Level Task
- Create two new End Users accounts
- Associate each user to an IP phone
- Assign each user to the correct User Group to enable access to the https://10.0.X0.11/ccmuser/ page.
- Verify that the user name and extension is searchable from the “Directories” button on the IP phones.
- Log into “CCMUser” page as each user
-
Gateway Configuration - Module 7
Activity Objective
In this activity you will configure a MGCP gateway on Communications Manager and access the router and configure the appropriate commands.
- Add a New Gateway to UCM
- Add the Voice Cards to the Gateway
- Configure the PRI in UCM
- Create a Route Group
- Add the Gateway to the Route Group
- Create a Route Group List
- Add the Route Group to the Route Group List
- Configure the Gateway for MGCP via the CLI
-
Dial-Plan Configuration - Module 8 Activity Objective
In this activity you will configure UCM dial-plan for outbound calling. Use the following chart as a reference:
DescriptionRoute PatternsPartitionsEmergency911PODX-911-PTEmergency9.911PODX-911-PTServices9.[2-8]11PODX-Local-PT7-Digit Local9.[2-9]XXXXXXPODX-Local-PT10-Digit Local9.[2-9]XX[2-9]XXXXXXPODX-Local-PTLong Distance9.1[2-9]XX[2-9]XXXXXXPODX-LD-PTInternational9.011!PODX-International-PTInternational9.011!#PODX-International-PTRestricted Toll9.1900[2-9]XXXXXXPODX-Blocked-PTAs you prepare for the IP telephony pilot you are asked to configure the dial-plan above.
High Level Task:- Create Class of Control Partitions
- Create Route Patterns
- Apply Route Patterns to Route List
-
Class of Service Configuration - Module 9 Activity Objective
In this activity you will configure Class of service restrictions on in UCM Administration and you will then apply the calling Search Spaces to the IP Phones and the Gateway. Outbound dialing will work at the conclusion of this lab. Use the following chart as a reference:
PODX-Restricted-CSSPODX-Local-CSSPODX-LD-CSSPODX-International-CSSPODX-Internal-PTPODX-Internal-PTPODX-Internal-PTPODX-Internal-PTPODX-911-PTPODX-911-PTPODX-911-PTPODX-911-PTPODX-Blocked-PTPODX-Blocked-PTPODX-Blocked-PTPODX-Local-PTPODX-Local-PTPODX-Local-PTPODX-LD-PTPODX-LD-PTPODX-International-PTHigh Level Task:
- Create Calling Search Spaces (CSS)
- Apply the appropriate Partitions
- Apply to the IP Phones
- Apply to the Gateway
- Test outbound calling
-
Common Device Configuration - Module 10 Activity Objective
In this activity you will create a common device configuration.
High Level Task:- Create a new Softkey template
- Edit the Softkey layout and add Immediate Divert (iDivert) and Do Not Disturb (DND) keys
- Create a new Common Device Configuration
-
IP Phone Configuration - Module 11
Activity Objective
In this activity you will edit the Auto registered IP Phones by changing the extension numbers and add the Common Device Configuration.
- Edit the Phone Device configuration page
- Edit the line configuration
- Add Speed dials to each phone
- Test inbound dialing
-
Bulk Administration Tool - Module 12 Activity Objective
In this activity you will add new phones to CUCM via the Bulk Administration Tool (BAT).
Use the following informaiton:0021D8B9D996PodX Student C
X017Student C
Student C
Student C
0021D8B9D305PodX Student D
X018Student D
Student D
Student D
High Level Task:
- Use the Bulk Administration Tool to BAT in 2 phones
- Create Phone Template
- Download BAT.xlt file
- Add the Description, Alerting name, and Display options from the Create File Format macro
- Export the file and upload it to CUCM (Select Transaction Type – Insert Phones – Specific Details)
- Verify the file
- Go to Job Scheduler and verify that the files had no errors
- And Insert the phones
- Then go to the back to the Scheduler and verify it ran correctly
-
Call Coverage - Module 13 Activity Objective
In this activity you configure different Call Coverage solutions. In the first part of the lab you will be creating a shared line on both phones. In the second part you configure a broadcast hunt group.
In one of the departments at BigCo Inc. they have a requirement of employees needing to answer a Customer Service Hotline number. The Manager of the department would like to have a second extension added the phones that that anyone can answer. The Sales Manager wants to have the same employees’ members of a Sales Hunt Group that users can sign into and out of depending on how busy the phones are.High Level Task- Create new directory number second line on each phone
- Create a new Line Group
- Assign line 1 from each phone to the Line Group
- Create a Hunt List
- Add the Line Group to the Hunt List
- Create a new Hunt Pilot
- Assign the Hunt List to the Hunt Pilot
- Test
-
Music on Hold and Conferencing - Module 14 Activity Objective
In this activity you configure MeetMe and Ad Hoc conferencing. You will also configure a hardware conference bridge using Digital Signal Processors (DSP) on the voice gateway.
High Level Task:
- Edit the conference Service Parameters
- Create a Meet-Me conference range
- Test Meet-Me conference call
- Test Ad Hoc conference Call
- Access the voice gateway and obtain the MAC address of the F0/0 interface
- Create a conference bridge in CUCM
- Create a Media Resource Group (MRG)
- Create a Media Resource Group List (MRGL)
- Assign the conference bridged to the MRGL
- Assign the MRGL to the Default Device Pool
- Configure the voice gateway for DSPs for conferencing
- Verify that the DSPs are registered with CUCM
- Test conference calling
-
User Features - Module 15 Activity Objective
In this activity you configure a Call Pickup Group, Call Park Range and add the Barge support to the system.
High Level Task:- Create a Pickup Group X085
- Add the Pickup Group to ext. X010 & X011
- Create a Call Park Range on the server X03[0-4]
- Test Call Park
- Change Barge and Privacy Service Parameters
- Reset Device Pool
- Test Barge or cBarge
Site Search
Advanced SearchRecent Updates
- Cisco Anyconnection-client-2-3-0254
- Unified Communications Manager VMware Installation Lab
- ASA Phone Proxy Lab
- Recommended Reading
- TAPS Lab 7
- Cisco Unified TAPS Module
- Initial Lab Configuration - Module 1
- UCM Administration - Module 2
- Initial Configuration - Module 3
- Disaster Recovery System - Module 4
Questions? Comments?
Feel free to email info@ipconsultinginc.com with your feedback or questions.
