If you are installing a new Cisco Unified Communications system, end-user training can be an issue. Cisco has done an excellent job in creating video tutorials specifically to solve that problem.
I am sure you will you find them useful. Click on the link below:
Here is a quick configuration for configuring direct to voicemail transfer. In this configuration I am configuring number 1+Extension number as the way to go directly to a users voicemail box. All my user extensions are in the 7000-7999 range.
First create a voice translation-rule and profile to strip the “1″.
voice translation-rule 1
rule 1 /^17/ /7/
!
voice translation-profile strip1
translate redirect-called 1
!
Then apply the translation profile to voicemail dial-peer:
dial-peer voice 400 voip
description Voicemail
translation-profile outgoing strip1
destination-pattern 2500
session protocol sipv2
session target ipv4:192.168.1.5
dtmf-relay sip-notify
codec g711ulaw
no vad
!
Lastly, create an Directory number that uses wildcards and have it call-forward all to the voicemail number:
ephone-dn 15
number 17…
description transfer directly to VM
call-forward all 2500
!
Check out our free Unified Communications Tutorial at http://www.voip-tutor.com/freetutorial.htm
There are a lot of ways to manipulate digits on a voice gateway. The simplest way to do digit manipulation is to use the Cisco global command “num-exp”.
In the first example the incoming called number 2000 is translated to 3050.
num-exp 2000 3050
In this example we are translating 2000 to 5552000:
num-exp 2000 5552000
There are a couple of ways to translate the outgoing caller ID on a PRI. I typically use the a voice translation rule. In the following example I am translating the caller ID of all internal extensions in the 2000-2999 range to a full e.164 number by pre-pending 248555 to the extension number:
voice translation-rule 1
rule 1 /^2/ /2485552/
!
voice translation-profile outboundid
translate calling 1
voice-port 0/0/0:23
translation-profile outgoing outboundid
To pre-pend 91 to incoming Caller-id so you can dial directly from the “Missed Calls” menu on the IP Phone use the following example:
voice translation-rule 2
rule 1 /^\(.*\)/ /91\1/
!
voice translation-profile prepend-91
translate calling 2
!
voice-port 0/0/0:23
translation-profile incoming prepend-91
Are you looking to boost your career or have more job security? If so, Cisco’s newest CCNA Voice specialization may be the right step for you. This past summer, Cisco released three new certifications:
# CCNA Voice
# CCNA Security
# CCNA Wireless
These exams are add-on concentrations to Cisco’s very popular Cisco Certified Network Associate (CCNA) certification. For many years the CCNA has been the most sought-after entry level computer networking certification in the industry which focuses mostly on Router and Switch configuration.
What are some of the key motivators for getting the CCNA Voice certification? Based on research by Forrester Consulting the demand for specialized IT professionals will be very strong in the coming years. One finding was that 69% of the companies surveyed expect to have a dedicated voice technologies specialist in their organization within five years. Another motivator is salary. Certification Magazine’s 2007 annual salary survey found a worldwide average salary of US$74,810 for people with a CCNA certification. In comparison, attaining the professional-level Cisco Certified Voice Professional (CCVP) certification beyond the CCNA resulted in a 23 percent higher salary, at an average of US$92,350. Job roles available for individuals who obtain a CCNA Voice certification include:
# Voice Administrators
# Voice Technicians
# Voice Engineers
The CCNA Voice concentration provides candidates with a good foundation in traditional telephony and Cisco Unified Communications. The exam focuses on testing a student’s knowledge to install, configure and support a Cisco Unified Communications solution from 8 – 250 phones. In order to attain the certification there are two routes a candidate can go:
Option 1
Pass the three following exams:
1) Interconnecting Cisco Networking Devices (640-822 ICND1)
2) Interconnecting Cisco Networking Devices (640-816 ICND2)
3) Implementing Internet Unified Communications (640-406 IIUC)
Option 2
Pass the two following exams:
1) Cisco Certified Network Associate (640-802 CCNA)
2) Implementing Internet Unified Communications (640-406 IIUC)
Having the CCNA Voice is a new a requirement for achieving the Cisco Certified Voice Professional (CCVP). The one caveat is if you have already passed the CCNA you will have until June 2009 to pass the CCVP without taking the CCNA Voice.
In case you have not heard, Cisco has an affordable Small Business Unified Communications solution. It consists of two components, Cisco Unified Communications Manager Express (CME) and Cisco Unity Express (CUE). CME is the call processing engine. UC Manager Express runs on an Integrated Services Router (ISR) and does not require a dedicated server. The same ISR router can be used for access to the Internet, the corporate Wide Area Network (WAN) and Virtual Private Network (VPN). Depending on the router, UC Manager Express can support between 8 – 250 IP Phones. It supports the majority of IP phones and also supports softphone, IP Communicator.
CUE is Cisco’s voicemail solution for the ISR router. It can support between 12 – 250 mailboxes. CUE comes as either a Network or Advance Integration Module (AIM). Both platforms support features like Integrated Messaging, which allows users to see their voicemail in email. With Unity Express you can create multiple Automated Attendants and play different greetings based on the time of day. Other nice features supported by Unity Express include Fax integration, Live Reply, Live Record, VoiceView and Remote message notification.
When combined together these two products provide a very powerful communications solution for any small to medium sized business.
Communications Manager Express is one of the key topics covered in Cisco’s new Cisco Certified Network Associate (CCNA) specialization for Voice exam. Candidates will need to know how to design and implement Communications Manager Express and Unity Express. After Completing the CCNA Voice students can pursue the Cisco Certified Voice Professional (CCVP). The CCVP is one of the highest paying Professional level certifications.